Terms and Conditions

Diana Jarvis endeavours to keep descriptions of products accurate. Where possible we include photos so that you can see what you are getting.

Some products will naturally vary from the photos, when natural materials are used in the manufacture. Some pictures may also vary depending on the computer system that you use. We choose photos that we believe will best reflect the item, and try to keep them true to the product as far as is possible and practicable.

All prices shown on the site are subject to packaging and shipping charges in addition to the item price, except for orders from the UK, where P & P is free. These vary according to the country that the item is being shipped to and the the weight of order. Your final price will reflect these charges.

All prices are shown and will be charged in GB Pounds Sterling. The currency exchange rate for overseas customers will be that which is in force at their credit card issuing bank at the time of the transaction and we have absolutely no control over this.

All purchased products are itemised on the order for your review and agreement prior to final order submission and the same items are shown to the same level of detail on all subsequently printed copies of the Order and on the Invoice we enclose when the Order is despatched. Please keep your copy in case you have any queries, it will help us to identify you and your product, so that we can resolve any problems more effectively.

The postage you are charged is as shown at the time the order is confirmed at the online checkout (unless you are UK based, in which case there is no additional cost). Postage is shown on all copies of the Order you print and also on the Invoice which is included when your order is shipped. We reserve the right to change these prices if we are forced to do so by a change in courier.

Where ever possible, we ship orders so that you will receive them within 21 days, if you are based in the UK. Outside of the UK, will will use the fastest shipping method that is viable. Most orders will be received well before this time, usually within 14 days. If for any reason we feel we will be unable to meet this deadline, we will do the very best we can to let you know and give you the opportunity to cancel your order. Please note that unfortunately, some items will be out-of-stock when you order, despite our best efforts. If this is the case we will inform you and give you a choice of options:

All shipping times are approximate since we have no control over the package once it has left us. Please note also, that delivery times are only estimates and are measured from when we ship, not from when the Order is placed (we will not ship an order until we have cleared payment).

All prices shown are inclusive of Value Added Tax (VAT) where it is applicable. The VAT is added at the governing rate applicable at the time of purchase (currently 17.5% on most items).

Note: We never accept orders from, or despatch orders to Post Office Box addresses.

We are an online business and so the normal means of payment is by Credit Card or Paypal account, through our secure payment service, Paypal. However, for the convenience of our customers we also accept payment in the form of Cheques (in GB Pounds only). We have a minimum order value for this method of payment because of the additional processing that is involved, currently standing at £10 (GBP).

PLEASE NOTE: Cheques must be made Payable to Warty's World "A/C Payee Only". We must receive your Cheque or Postal Order within 4 working days or your Order may be cancelled.

We inspect everything before shipment and package all items carefully to ensure they don't get damaged in transit. So, when your goods arrive, you should inspect the package for any signs of external damage and ensure that if there is any, it is reported to the carrier at the time of receipt, in writing. This can simply be done by annotating the signature sheet with the words 'Package Damaged' or similar. Failure to do this may affect your ability to subsequently claim that goods were damaged in transit as the carrier may refute the claim.

If goods are found to be damaged, you must keep all of the original packaging for inspection by us, or the carrier. Once we decide what action is required to resolve the problem we will tell you that you can dispose of the packaging.

If replacements are required, you, the customer, are responsible for returning the damaged items to us and we will credit your reasonable postal charges. Goods should not be sent back using Royal Mail Special Delivery which would result in unreasonably high return costs. Once the damaged items are received, replacements will be despatched or refunds given as agreed with you.

If your received goods are not as we described them on our website or you think they are not fit for the purpose for which they were sold, then we will accept them back for a refund or exchange within 7 days of receipt. The only proviso is that the returned goods must be in exactly the same condition we sent them to you, unopened, unused, undamaged and with any seals or shrink wrap still intact.

We regret that because of the Health and Hygiene regulations we cannot accept the return of earrings.

Because we go to great pains to make our descriptions and photography accurately represent what we sell, we regret that we cannot refund any postal charges except where goods are not as described or are otherwise unfit for the purpose for which we sold them (returned items should be sent via the most cost effective method available).

We also advise you to send any items we have agreed to accept back, very well packaged to prevent damage and for your own protection use a recorded delivery method (so we sign for their receipt). We cannot accept liability for goods you send back which are not received or are damaged in transit.

Occasionally the carrier or mail service is unable to deliver because there is no-one at the delivery address to accept the package. Under these circumstances the delivery service will normally leave a card to indicate the attempted delivery and may even try again the next day. After that the package gets returned to the depot and you must arrange collection yourself. If after the allowed time (normally 4 weeks with the Royal Mail, but less with carrier services) you have not collected the package, it gets returned to us.

Once this happens you can have the package re-shipped by paying the shipping charge again, or you may opt to cancel the order. If you cancel the order, there is a 20% re-stocking fee charged to cover our costs. No postal charges will be refunded, however, the balance of the returned order will be refunded within 30 days.

All orders are independently picked, checked and inspected to ensure we don't miss anything. So in the very unlikely event that you find something is missing from your order, you must notify us upon receipt. You can do this through the Contact Us form on the site. We will only deal with shortages notified after that period at our discretion.

As part of our fraud prevention strategy, we will only send international orders to the cardholders address.

We accept no liability for international orders once they have been despatched. There is always a proof of posting on international orders.

Orders which we are requested to ship outside the uk may be subject to import duty and or local taxation charges in the receiving country (every country has different rules). The Customer is solely responsible for ascertaining if such charges apply and is responsible for their settlement with local authorities as necessary. We as the vendor do not accept liability for any such charges whatsoever.

Limit of Liability
Although the products sold on www.dianajarvis.info, www.wartysworld.com and www.wartysworld.co.uk would be considered harmless by most people, we have no control over what you do with them or how you use them once you receive them. We therefore hereby specifically disclaim all liability for any loss, damage, injury or other negative consequence in whatever form, howsoever caused, which arises from the use (or indirect use) of any product advertised on, or supplied via the www.dianajarvis.info , www.wartysworld.com or www.wartysworld.co.uk website. Furthermore, no guarantee can be, nor is given, with regard to any spiritual or metaphysical qualities for any of the products we supply. We also disclaim any responsibility for any loss, damage, injury or other negative consequence in whatever form, howsoever caused, which arises from the use (or indirect use) of any articles, hints or tips included on www.dianajarvis.info, www.wartysworld.co.uk and www.wartysworld.com .

This disclaimer applies without exception to all of the following: www.dianajarvis.info, www.wartysworld.com and www.wartysworld.co.uk and their respective Employees, Directors, Agents and Advisors. Under no circumstances will the vendor or any of its Representatives Employees, Directors, Agents or Advisors, be liable for anything more than the cost of the items purchased. It is the purchasers sole responsibility to use the products safely, sensibly and as they judge appropriate for their particular circumstances. You are also hereby advised to take full account of any warnings or guidance on usage which is given either on the website or in any manufacturers instructions supplied with your purchase.

Whilst we try to only keep links on our site to genuine companies and individuals; we are not able to endorse or confirm their suitability, honesty or integrity. We would like to remind you that any business or dealings you conduct with any links on our site is at your own risk, and www.dianajarvis.info, www.wartysworld.com and www.wartysworld.co.uk will not be responsible for any problems you may experience. We also try to ensure that all links on the site are working, please do let us know if you find a broken link, but emailing us using the contact form.

We try very hard to keep our site as up to date as possible and describe everything accurately. However, we are only human and may occasionally make a mistake. Therefore we reserve the right to change details of products, prices and shipping costs as we see fit, withdraw items from sale without warning and cancel a sale if we discover we have made an error - you will never be charged anything if this happens.

WARNINGS:
There is guidance and information to be found on our website for the safe use of censers (incense burners) and other items. This should be taken into account along with any commonsense safety precautions you would normally observe. Fire can be lethal, please use your common sense! Any herbs or essential oils are supplied on the basis that the customer will ensure their own safety and health regarding their use. Diana Jarvis, Warty's World, its suppliers and proprietor accept no responsibility whatsoever for improper use and no guarantees of efficacy are supplied or implied.